Senior Manager, It Service Management

268

Base salary not specified; cash-based incentive pr...
Not specified (assume hybrid or flexible based on common industry practices).
10 years it service management experience
Strong working knowledge of itil v3 or v4
Experience with incident, change, problem management
Integer is seeking a Senior Manager for IT Service Management, responsible for governing ITSM practices aligned with ITIL best practices, overseeing incident, change, and problem management, and ensuring audit readiness. The ideal candidate will have extensive experience in IT Service Management and a strong understanding of governance and compliance

Job Summary

  • The Senior Manager will own the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • This role is accountable for SOX IT General Controls audit readiness, defining evidence standards, and partnering with Internal Audit teams.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management, responsible for governing ITSM practices aligned with ITIL best practices, overseeing incident, change, and problem management, and ensuring audit readiness. The ideal candidate will have extensive experience in IT Service Management and a strong understanding of governance and compliance.

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, life insurance, and 401(k) match

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong working knowledge of ITIL v3 or v4
  • Experience with Incident, Change, Problem Management
  • SOX ITGC audit readiness leadership
  • CMDB governance and data integrity management
  • Establishing metric-driven governance models

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience leading large-scale IT modernization
  • Executive communication and facilitation skills
  • Ability to balance control with agility
  • Continuous improvement mindset in high-risk forums

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in IT Operations or Governance
  • Demonstrated experience with regulated IT controls and SOX compliance

Work Rights

Not specified

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