Front Office Manager

Sofitel Sydney Wentworth

Lake Louise, Canada
Base: not specified; bonus/equity: not specified; ...
On-site
Front office leadership experience
Guest service orientation
Property management system proficiency
The Front Office Manager is responsible for ensuring the highest level of guest service and maintaining standards within the Front Desk and Royal Service departments

Job Summary

  • The Front Office Manager is responsible for ensuring the highest level of guest service and maintaining standards within the Front Desk and Royal Service departments.
  • Extraordinary benefits include subsidized onsite accommodations, comprehensive medical and dental coverage, mental health support, and employee travel discounts at Fairmont and Accor properties worldwide.
  • The company fosters an inclusive environment valuing diversity and provides equal access to opportunities while encouraging career growth within over 5,000 Accor properties.

Matching Summary

The Front Office Manager is responsible for ensuring the highest level of guest service and maintaining standards within the Front Desk and Royal Service departments.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Comprehensive medical, vision, dental, mental health, pension plan, subsidized accommodation, and employee travel discounts

Skills & Requirements

Must-have

  • Front Office leadership experience
  • Guest service orientation
  • Property Management System proficiency
  • Team coaching and motivation
  • Operational and administrative management
  • Health and safety policy adherence

Nice-to-have

  • Strong communication skills
  • Employee empowerment culture
  • Career development focus
  • Multitasking and decision making
  • Environmental policy adherence

Key Requirements

  • Minimum 3 years leadership in Front Office
  • Degree or Diploma in Hospitality Management
  • Proven team coaching ability
  • Proficiency in Micros-Fidelio PMS
  • Legal eligibility to work in Canada

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter