Call Center Representative

University of Rochester

Rochester, New York, United States of America
Hourly: $19.08 - $25.77; type: full time; determin...
Not specified (assumed in-office due to the nature of the role)
High school diploma required
1 year customer service experience
Handle large volume inbound inquiries
The University of Rochester is seeking a full-time Call Center Representative to provide communication support services in a medical environment. The ideal candidate will have customer service experience and a commitment to the university's values of equity, integrity, and respect

Job Summary

  • The University of Rochester is defined by a deep commitment to Meliora - Ever Better, fostering values of equity, leadership, integrity, openness, respect, and accountability.
  • This role involves answering a large volume of inbound inquiries via phone and email to schedule appointments, resolve patient issues, and provide technical support for the University of Rochester Medical Center.
  • Employees must accurately use business systems to navigate, interpret, and analyze sensitive patient information while adhering to strict confidentiality and workflow protocols.

Matching Summary

Match Score: 85

The University of Rochester is seeking a full-time Call Center Representative to provide communication support services in a medical environment. The ideal candidate will have customer service experience and a commitment to the university's values of equity, integrity, and respect.

Salary

Hourly: $19.08 - $25.77; Type: Full time; Determination: Based on market data, education, experience, and internal equity

Skills & Requirements

Must-have

  • High School Diploma required
  • 1 year customer service experience
  • Handle large volume inbound inquiries
  • Schedule patient appointments
  • Resolve patient access issues
  • Use Electronic Medical Record systems

Nice-to-have

  • Expert knowledge of medical protocols
  • Ability to make independent decisions
  • Strong organizational and prioritization skills
  • Adherence to HIPAA compliance standards
  • Experience with disaster protocols

Key Requirements

  • High School Diploma
  • 1 year of customer service experience
  • Knowledge of Electronic Medical Records
  • Understanding of HIPAA regulations

Work Rights

Not specified

Tailored Resume

Cover Letter