Associate Manager Business Process Transactions / Rr-0348682

DXC Technology

In-person collaboration with flexibility for individual work styles.
10+ years us insurance operations experience
3-5 years leadership role in life/annuities
Strong people management and coaching skills
DXC Technology is seeking an Associate Manager for Life Insurance BPS Operations to oversee daily operations, ensure service level compliance, and foster continuous improvement. The ideal candidate should have extensive experience in US insurance operations, particularly in life and annuities, along with proven leadership skills

Job Summary

  • The Associate Manager will lead and mentor a team of Process Associates and SMEs to ensure operational excellence.
  • This role is responsible for maintaining strict adherence to client-defined SLAs and resolving escalations promptly.
  • DXC Technology fosters an inclusive environment prioritizing in-person collaboration while offering flexibility for wellbeing.

Matching Summary

Match Score: 85

DXC Technology is seeking an Associate Manager for Life Insurance BPS Operations to oversee daily operations, ensure service level compliance, and foster continuous improvement. The ideal candidate should have extensive experience in US insurance operations, particularly in life and annuities, along with proven leadership skills.

Skills & Requirements

Must-have

  • 10+ years US Insurance operations experience
  • 3-5 years leadership role in Life/Annuities
  • Strong people management and coaching skills
  • Proficiency in CRM and workforce management systems
  • Advanced Excel, Power BI, and PowerPoint skills

Nice-to-have

  • Experience with process migrations and system conversions
  • Certification in Life Insurance Domain
  • Ability to perform under pressure managing multiple priorities
  • Hands-on experience driving automation initiatives

Key Requirements

  • Graduate degree in any stream
  • 10+ years total experience in US Insurance
  • 3-5 years in a leadership position
  • Life Insurance domain certification (advantage)

Work Rights

Not specified

Tailored Resume

Cover Letter