Bilingual Fraud Client Services Representative - 2nd Shift

Bank of America Merrill Lynch

Not specified; not specified; not specified
Fully remote
Proficient in spanish and english
1+ years customer service experience
Handling difficult client situations
Bank of America Merrill Lynch is seeking a Bilingual Fraud Client Services Representative for the 2nd shift, responsible for addressing multi-product fraud-related client requests. The role requires proficiency in both Spanish and English, strong customer service skills, and the ability to work effectively in a fast-paced environment

Job Summary

  • The role involves resolving multi-product fraud related client requests via calls, chats, or emails.
  • Employees must accurately record data, identify risks, and escalate issues through appropriate channels.
  • The position requires adherence to strict attendance policies including weekends and holidays.

Matching Summary

Match Score: 85

Bank of America Merrill Lynch is seeking a Bilingual Fraud Client Services Representative for the 2nd shift, responsible for addressing multi-product fraud-related client requests. The role requires proficiency in both Spanish and English, strong customer service skills, and the ability to work effectively in a fast-paced environment.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Proficient in Spanish and English
  • 1+ years customer service experience
  • Handling difficult client situations
  • Multi-tasking between systems
  • Compliance with bank procedures

Nice-to-have

  • Experience in banking industry
  • Passion for improving financial lives
  • Adaptability to new technology
  • Team-player attitude
  • Comfortable receiving feedback

Key Requirements

  • High School Diploma or GED
  • Minimum 1 year customer service experience
  • Bilingual proficiency (Spanish/English)
  • Intermediate computer proficiency

Work Rights

Not specified

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