Contact Centre Agent

Bpagroup

London, United Kingdom
Base: £12.71 ph; bonus/equity: not specified; bene...
Excellent verbal and written communication skills
Ability to handle high volume of calls and emails
Experience in customer service or patient care
The role involves providing excellent qualitative service to existing and prospective patients while validating their suitability for treatment

Job Summary

  • The role involves providing excellent qualitative service to existing and prospective patients while validating their suitability for treatment.
  • Employees will act as the primary point of contact for patients, clinicians, and support teams within the Operations department.
  • Benefits include a global wellbeing programme, subsidised canteen access, preferential rates on health products, and inclusion in the NEST pension scheme.

Matching Summary

The role involves providing excellent qualitative service to existing and prospective patients while validating their suitability for treatment.

Salary

Base: £12.71 per hour; Bonus/Equity: Not specified; Benefits: Annual leave accrual, staff canteen, pension scheme, product discounts

Skills & Requirements

Must-have

  • Excellent verbal and written communication skills
  • Ability to handle high volume of calls and emails
  • Experience in customer service or patient care
  • Willingness to work rotational shifts including weekends

Nice-to-have

  • Understanding of private healthcare industry products
  • Proven ability to build strong working relationships
  • Interest in generating ideas for process improvements

Key Requirements

  • Full-time availability for rotational shifts between 8am-8pm weekdays and Saturdays
  • No specific degree or license explicitly required in text

Work Rights

Not specified

Tailored Resume

Cover Letter