Support Analyst, Application Maintenance & Support
Fidelity National Information Services
Competitive salary; benefits included; not specifi...
Hybrid (2 days in-office, 3 days virtual)
5+ years banking experience
Online banking platform support
Strong analytical skills with power bi
Fidelity National Information Services is seeking a Support Analyst for Application Maintenance & Support, focusing on providing assistance for their Online Banking platform. The role requires a strong background in banking and treasury management, along with excellent analytical and communication skills
Job Summary
The role involves supporting Digital One Commercial corporate clients on Online Banking, Mobile Banking, and payment solutions.
Candidates must possess strong analytical skills and experience with Power BI to troubleshoot complex issues using data-driven investigation.
The position offers a hybrid work model requiring two days in-office and three days virtual, along with competitive salary and benefits.
Matching Summary
Match Score: 85
Fidelity National Information Services is seeking a Support Analyst for Application Maintenance & Support, focusing on providing assistance for their Online Banking platform. The role requires a strong background in banking and treasury management, along with excellent analytical and communication skills.
Salary
Competitive salary; Benefits included; Not specified
Skills & Requirements
Must-have
5+ years banking experience
Online Banking platform support
Strong analytical skills with Power BI
Troubleshooting complex technical issues
Database knowledge including PostgreSQL
Nice-to-have
FIS core application experience
Mobile Banking support background
AI-enabled productivity tools familiarity
Experience with Jira and ServiceNow
AWS and New Relic proficiency
Key Requirements
5+ years of banking or treasury management experience
US citizenship or permanent resident status required (sponsorship not available)
Proficiency with computers and various applications