Oversee a team of approximately 20 Dev Ops Engineers who develop, enhance, and maintain our call center technology systems and services
Job Summary
Oversee a team of approximately 20 Dev Ops Engineers who develop, enhance, and maintain our call center technology systems and services.
Address enterprise impacting issues or outages and direct service restoration with your team or participate with peers in other service restoration activities.
Remarkable benefits include health coverage, 401(K) with company match AND Pension, tuition assistance, and paid parental leave.
Matching Summary
Oversee a team of approximately 20 Dev Ops Engineers who develop, enhance, and maintain our call center technology systems and services.
Skills & Requirements
Must-have
Customer Experience Product team leadership
Call center technology systems
Agile development environment
DevOps Engineers management
Incident and ticket management
New contract negotiations and renewals
Nice-to-have
Leverage technical expertise
Collaborate with business SMEs
Support strategic roadmaps
Embrace diversity and inclusion
Key Requirements
Four-year college degree or equivalent work experience
Prior work experience in senior role within Call Center Technology
Experience working in development space
Experience planning, designing, and deploying technology projects
At least three years managing a team of 10 or more