The Operations Support Manager at Goodwill is responsible for enhancing the efficiency and performance of Donated Goods Retail locations through data analysis and process standardization. This role requires collaboration with field teams to implement best practices that align with the organization's mission of education, training, and employment
Job Summary
The role is an enterprise-level operational leader responsible for driving consistency and efficiency across Donated Goods Retail locations to support revenue growth and mission impact.
Success is measured by improved operational performance, strong adoption of standards, and reduced variability in execution aligned with the organization's mission of changing lives through education and employment.
The position requires influencing execution through partnership and coaching without direct authority while establishing standardized processes, tools, and best practices for scalable store operations.
Matching Summary
Match Score: 85
The Operations Support Manager at Goodwill is responsible for enhancing the efficiency and performance of Donated Goods Retail locations through data analysis and process standardization. This role requires collaboration with field teams to implement best practices that align with the organization's mission of education, training, and employment.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
3 years operations experience
Multi-location support experience
Data-driven process improvement
Standardized store layout planning
Donated goods flow optimization
Microsoft Excel proficiency
Nice-to-have
Nonprofit mission-based experience
Bilingual English Spanish skills
Visio software experience
Coaching and staff development
Vendor relationship management
Budget scenario analysis
Key Requirements
High School Diploma or equivalent
Associate's degree preferred in business or logistics