Director, Business Process Outsource Operations

3M

Maplewood, MN, USA
Base: $250,000-$290,000; bonus/equity: variable in...
On-site (4 days a week at 3m center in maplewood, mn)
12 years progressive leadership experience
Vendor governance and relationship management
Bpo operations in global environment
3M is seeking a Director of Business Process Outsource Operations to lead and manage outsourced business services and vendor relationships, ensuring alignment with the company's Global Business Services objectives. The ideal candidate will have extensive leadership experience in BPO operations, along with a strong background in digital transformation and performance management

Job Summary

  • The role serves as the primary business interface with BPO partners to drive efficiency, consistency, and service quality across supported functions.
  • Candidates must have at least twelve years of progressive leadership experience in shared services, BPO operations, or global business operations.
  • 3M offers competitive pay ranging from $250,000 to $290,000 USD along with comprehensive benefits including medical, dental, vision, and retirement plans.

Matching Summary

Match Score: 85

3M is seeking a Director of Business Process Outsource Operations to lead and manage outsourced business services and vendor relationships, ensuring alignment with the company's Global Business Services objectives. The ideal candidate will have extensive leadership experience in BPO operations, along with a strong background in digital transformation and performance management.

Salary

Base: $250,000-$290,000; Bonus/Equity: Variable incentive pay included; Benefits: Medical, Dental, Vision, Retirement

Skills & Requirements

Must-have

  • 12 years progressive leadership experience
  • Vendor governance and relationship management
  • BPO operations in global environment
  • Contract execution and compliance monitoring
  • Performance management routines implementation

Nice-to-have

  • Digital transformation and AI enablement expertise
  • Lean Six Sigma continuous improvement background
  • Influence senior stakeholders effectively
  • Multi-vendor ecosystem familiarity
  • Scalability and innovation fostering

Key Requirements

  • Bachelor's degree or higher required
  • 12 years of leadership experience minimum
  • Must be legally authorized to work in US without sponsorship

Work Rights

Must be legally authorized to work in country without sponsorship

Tailored Resume

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