The Senior Manager, Incident Management is responsible for managing production support and client remediation activities, ensuring timely resolution of issues and minimizing client impact
Job Summary
The Senior Manager, Incident Management is responsible for managing production support and client remediation activities, ensuring timely resolution of issues and minimizing client impact.
This role plays a critical part in supporting various portfolios including Cards, Chequing, Payments, Savings, Investments, and Registered Plans, aligning with Day to Day Banking and Savings, Investing & Advice Lines of Business.
CIBC offers a hybrid work arrangement, competitive salary, incentive pay, banking benefits, a defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and a recognition program.
Matching Summary
The Senior Manager, Incident Management is responsible for managing production support and client remediation activities, ensuring timely resolution of issues and minimizing client impact.
Skills & Requirements
Must-have
Production issue management
Client remediation strategies
Data analysis for root cause
Cross-functional collaboration
Reporting and stakeholder management
Continuous improvement and process optimization
Nice-to-have
Client-centric mindset
Relationship-oriented bank
Embrace strengths and ambitions
Meaningful impact and valued
Key Requirements
Experience in production support
Experience in incident management
Experience in client remediation
Experience driving process improvements
Experience managing change in complex environments