It Support Analyst

BDR Thermea Group

Preston, United Kingdom
Competitive basic salary; variable incentive inclu...
Hybrid
1st and 2nd line it support
Remote and onsite support capabilities
Incident logging and management
The role provides critical 1st and 2nd line remote and onsite IT support across UK office and manufacturing sites

Job Summary

  • The role provides critical 1st and 2nd line remote and onsite IT support across UK office and manufacturing sites.
  • Candidates will manage incidents and service requests within agreed timescales while contributing to continuous improvement initiatives.
  • The company offers a competitive salary with a variable incentive, hybrid working patterns, and enhanced benefits including pension and income protection.

Matching Summary

The role provides critical 1st and 2nd line remote and onsite IT support across UK office and manufacturing sites.

Salary

Competitive basic salary; Variable incentive included; Benefits: Hybrid work, 25 days holiday, pension, income protection

Skills & Requirements

Must-have

  • 1st and 2nd line IT support
  • Remote and onsite support capabilities
  • Incident logging and management
  • Customer service and communication skills
  • Problem-solving and analytical abilities

Nice-to-have

  • Experience in manufacturing environment
  • Willingness to learn and develop career
  • Collaborative team approach
  • Empathy during service disruptions
  • Flexible attitude towards changing demands

Key Requirements

  • Strong interest in IT
  • Prior IT experience beneficial but not essential

Work Rights

Not specified

Tailored Resume

Cover Letter