Front Desk Manager (shipboard)

Four Seasons

Miami, ,
Base: competitive salary; bonus/equity: not specif...
Guest service management
Shipboard operational knowledge
Fluent english communication
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture

Job Summary

  • Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
  • The Front Desk Manager is responsible for the entire reception area onboard the yacht, ensuring guest satisfaction and adherence to Four Seasons Yacht standards.
  • The position offers competitive salary, comprehensive benefits, excellent training, and a 4 months on/2 months off schedule with complimentary meals and dry cleaning onboard.

Matching Summary

Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.

Salary

Base: Competitive Salary; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package, complimentary meals and dry cleaning onboard

Skills & Requirements

Must-have

  • Guest service management
  • Shipboard operational knowledge
  • Fluent English communication
  • MLC regulations compliance
  • PMS and Otalio system proficiency
  • Guest complaint resolution
  • Team coaching and training

Nice-to-have

  • Luxury hotel experience
  • Multilingual skills
  • Adaptability to changing environment
  • Strong organizational skills
  • Interpersonal communication
  • Ability to work under pressure
  • International team interaction

Key Requirements

  • 3-5 years luxury hotel or cruise experience
  • Previous sea going experience
  • Proficient in MS Office
  • Knowledge of Fidelio and Otalio systems
  • Ability to work scheduled hours with flexibility
  • Fluent written and spoken English

Work Rights

Not specified

Tailored Resume

Cover Letter