Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Windows and mac operating systems support
It hardware and software troubleshooting
It service ticket management
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
  • The University of Arkansas is committed to equal opportunity and provides accommodations for applicants with disabilities during the hiring process.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Windows and Mac operating systems support
  • IT hardware and software troubleshooting
  • IT service ticket management
  • Operating system installation and configuration
  • IT hardware deployment and transport
  • Customer service skills
  • Technical documentation creation

Nice-to-have

  • Experience with Endpoint management software
  • Networking essentials knowledge
  • Remote software and hardware support
  • Basic TCP/IP model understanding
  • Strong communication skills
  • Ability to analyze and resolve system errors

Key Requirements

  • Bachelor’s degree or equivalent technical training
  • At least two years of computer support experience
  • Five years of computer support with technical training alternative
  • Pre-employment criminal background and sex offender registry checks
  • Proof of legal authority to work in the United States

Work Rights

Proof of legal authority to work in the United States required

Tailored Resume

Cover Letter