Customer Advisor

Capita

Cape Town, South Africa
Competitive remuneration pyckage; bonus/equity: ex...
Written and verbal english communication
Active listening skills
Problem solving skills
As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business

Job Summary

  • As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business.
  • In this role you will be responsible for completing interactions with our customers by resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
  • Competitive remuneration package, Shift Allowance, Weekend Hero Bonus, Excellent monthly performance bonus of up to 20% of basic salary, Free door to door transport for evening shifts after 7pm, A progressive career path, Comprehensive product training, Excellent accredited training programs, Employee Share Scheme Trust, Eligibility to participate in our scholarship program.

Matching Summary

As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business.

Salary

Competitive remuneration package; Bonus/Equity: Excellent monthly performance bonus of up to 20% of basic salary; Benefits: Shift Allowance, Weekend Hero Bonus, Free door to door transport for evening shifts after 7pm

Skills & Requirements

Must-have

  • written and verbal English communication
  • active listening skills
  • problem solving skills
  • computer skills and system navigation
  • handling customer complaints effectively

Nice-to-have

  • adapting to different customer personalities
  • showing empathy and genuine concern
  • identifying process improvement opportunities
  • telecommunications experience

Key Requirements

  • Grade 12 (Matric)
  • 12 months international BPO experience
  • 24 months domestic Call Center experience
  • Previous Customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter