People Service Specialist

Haleon

Not specified
Servicenow cases, live chat, and calls
Tier 1 hr case resolution
Maintain professional communication
Haleon is seeking a People Service Specialist to act as the first point of contact for employees, providing support for Tier 1 HR queries. The ideal candidate should have a high school diploma or equivalent, experience in customer service or HR, and strong communication skills in both English and Portuguese

Job Summary

  • Serve as the initial contact for employee queries via ServiceNow cases, live chat, and calls, providing end-to-end support and resolution for Tier 1 cases.
  • Maintain professional communication with employees and stakeholders, staying current on HR policies, procedures, and regulatory requirements.
  • Haleon is committed to creating an inclusive culture where different backgrounds and views are valued and respected.

Matching Summary

Match Score: 75

Haleon is seeking a People Service Specialist to act as the first point of contact for employees, providing support for Tier 1 HR queries. The ideal candidate should have a high school diploma or equivalent, experience in customer service or HR, and strong communication skills in both English and Portuguese.

Skills & Requirements

Must-have

  • ServiceNow cases, live chat, and calls
  • Tier 1 HR case resolution
  • Maintain professional communication
  • MS Office (Excel, Word, PowerPoint, Teams)
  • Agile, performance-focused culture

Nice-to-have

  • Deep human understanding and trusted science
  • Deliver better everyday health with humanity
  • Continuous improvement initiatives
  • Highly developed interpersonal skills

Key Requirements

  • High School Diploma required
  • University degree finished or equivalent experience
  • 0-1 years of experience in customer service or HR
  • English B2 and Portuguese B2
  • Familiarity with HR policies, procedures, and compliance

Work Rights

Not specified

Tailored Resume

Cover Letter