Manager- Customer Service

Carrier Global Corporation

Bangalore, India
8+ years relevant experience
Engineering graduate degree
24x7 command center operations
This role leads 24×7 customer service operations ensuring continuous monitoring and incident response in line with defined SLAs

Job Summary

  • This role leads 24×7 customer service operations ensuring continuous monitoring and incident response in line with defined SLAs.
  • The position acts as the primary escalation point for critical incidents, driving root cause analysis to improve service stability.
  • Carrier Global Corporation offers competitive benefits including flexible schedules, parental leave, and professional development opportunities.

Matching Summary

This role leads 24×7 customer service operations ensuring continuous monitoring and incident response in line with defined SLAs.

Skills & Requirements

Must-have

  • 8+ years relevant experience
  • Engineering graduate degree
  • 24x7 Command Center operations
  • Incident management and RCA
  • IoT platform monitoring

Nice-to-have

  • Process standardization expertise
  • Cross-functional collaboration skills
  • Automation and workflow optimization
  • Executive reporting capabilities
  • Culture of continuous improvement

Key Requirements

  • 8+ Years Relevant experience
  • Engineering Graduate Controls/electrical/ Mechanical/ Service Operations Knowledge

Work Rights

Not specified

Tailored Resume

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