The External Processing Lead Agent oversees the centralized billing operations for all third‑party repair services, ensuring accuracy, compliance, and service excellence throughout the full Work Order lifecycle
Job Summary
The External Processing Lead Agent oversees the centralized billing operations for all third‑party repair services, ensuring accuracy, compliance, and service excellence throughout the full Work Order lifecycle.
This role is accountable for the integrity of billing and payment processes—from event creation and audit through dispute prevention, vendor payment coordination, and final billing accuracy—while maintaining strong internal controls and alignment with customer expectations.
At bp, we support our people to learn and grow in a diverse and ambitious environment and are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
Matching Summary
The External Processing Lead Agent oversees the centralized billing operations for all third‑party repair services, ensuring accuracy, compliance, and service excellence throughout the full Work Order lifecycle.
Skills & Requirements
Must-have
billing operations
Work Order lifecycle management
vendor payment coordination
internal controls adherence
process improvement initiatives
cross-functional team collaboration
Nice-to-have
customer service orientation
strong analytical skills
sense of urgency
mentoring team members
digital collaboration tools
Key Requirements
High school diploma required
Associate or bachelor’s degree preferred
Experience in billing operations or accounts payable
Proficiency with billing systems and Microsoft Office