Base: $18ph; bonus/equity: not specified; benefits...
Day shift (temporary, fixed term)
Updating tickets from member institutions
Maintaining accurate knowledge base articles
Maintaining accurate equipment records
The University of Arkansas System is seeking an IT Service Desk Agent to provide support related to helpdesk functions, including ticket management and assisting staff with computer equipment. The role requires strong communication skills and analytical abilities in a collaborative environment
Job Summary
The IT Service Desk Agent is responsible for a wide range of activities related to service desk support such as updating tickets from member institutions, maintaining accurate knowledge base articles, maintaining accurate equipment records, and assisting staff members with the use of their computer equipment.
The successful candidate will possess demonstrated analytics skills and be able to coordinate activities in a collegial and collaborative environment.
The University of Arkansas System has a tradition of excellence and provides communities in Arkansas with access to academic and professional opportunities.
Matching Summary
Match Score: 75
The University of Arkansas System is seeking an IT Service Desk Agent to provide support related to helpdesk functions, including ticket management and assisting staff with computer equipment. The role requires strong communication skills and analytical abilities in a collaborative environment.
Salary
Base: $18/hr; Bonus/Equity: Not specified; Benefits: No
Skills & Requirements
Must-have
Updating tickets from member institutions
Maintaining accurate knowledge base articles
Maintaining accurate equipment records
Assisting staff with computer equipment
Strong written and oral communication skills
Nice-to-have
Collegial and collaborative environment
Demonstrated analytics skills
Key Requirements
Proof of legal authority to work in the United States