Patient Connections Specialist

Calloway Health

Base: $20.80 - $31.20 ph; bonus/equity: not specif...
Part-time, prn (monday to friday, 8 am to 5 pm)
High school diploma or ged required
Telephone answering platform proficiency
Patient privacy and phi protection
Calloway Health is seeking a part-time Patient Connections Specialist to manage incoming calls and patient requests in a fast-paced environment. The role requires strong customer service skills, experience in healthcare or call centers, and proficiency in database applications

Job Summary

  • The role involves utilizing a telephone answering platform to efficiently answer calls for multiple areas while adhering to standard protocols.
  • Employees must maintain expert working knowledge of database applications while strictly ensuring patient privacy and limiting access to protected health information.
  • Advocate Health offers a comprehensive suite of total rewards including competitive compensation, paid time off, and various health and welfare benefits.

Matching Summary

Match Score: 75

Calloway Health is seeking a part-time Patient Connections Specialist to manage incoming calls and patient requests in a fast-paced environment. The role requires strong customer service skills, experience in healthcare or call centers, and proficiency in database applications.

Salary

Base: $20.80 - $31.20 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Health/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • High school diploma or GED required
  • Telephone answering platform proficiency
  • Patient privacy and PHI protection
  • Active listening and critical thinking
  • Fast-paced environment capability

Nice-to-have

  • Superior customer service skills
  • Call center experience preferred
  • Medical office experience preferred
  • Microsoft Office and CRM software
  • Electronic Medical Record (EMR) Software

Key Requirements

  • High school diploma or GED
  • Bachelor's degree preferred
  • One year medical office experience preferred
  • Experience with EMR/CRM software preferred

Work Rights

Not specified

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