Csr Applied Parts

Johnson Controls

Nuevo Leon, Mexico
On-site
Technical product support
Customer order processing
Relationship management
Johnson Controls is seeking a Customer Service Representative (CSR) for Applied Parts in Nuevo Leon, Mexico. The role involves managing complex customer orders and inquiries for technical products, emphasizing exceptional customer service and relationship management

Job Summary

  • Lead the team in receiving and processing highly complex customer orders, inquiries, and complaints related to technical products and services.
  • Proactively maintain relationships with key customers and sales staff, ensuring exceptional service across multiple product markets.
  • Opportunities for professional growth and development within a supportive and inclusive work environment.

Matching Summary

Match Score: 85

Johnson Controls is seeking a Customer Service Representative (CSR) for Applied Parts in Nuevo Leon, Mexico. The role involves managing complex customer orders and inquiries for technical products, emphasizing exceptional customer service and relationship management.

Skills & Requirements

Must-have

  • technical product support
  • customer order processing
  • relationship management
  • English fluency

Nice-to-have

  • additional languages
  • customer-oriented approach

Key Requirements

  • University degree or equivalent experience
  • 1 year minimum experience for graduates
  • 6 years experience for 2-year degree holders
  • Significant customer service experience
  • Proficiency in MS Office

Work Rights

Not specified

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