Customer Care Coordinator

Rectangle Health

Valhalla, NY, United States
Base: $55,000; bonus/equity: not specified; benefi...
On-site
Handle inbound calls and emails efficiently
Resolve customer issues on first contact
Document interactions accurately in salesforce
The Customer Care Coordinator will be an instrumental member of our phone and email support team, fielding incoming calls and emails efficiently and effectively

Job Summary

  • The Customer Care Coordinator will be an instrumental member of our phone and email support team, fielding incoming calls and emails efficiently and effectively.
  • Primary duties include coordinating and implementing solutions for customers, managing customer relationships through Salesforce documentation, and collaborating cross-functionally to resolve issues.
  • Rectangle Health offers competitive benefits including health, dental, and vision, 401(k) matching, and promotes a culture that empowers employees to contribute their talents.

Matching Summary

The Customer Care Coordinator will be an instrumental member of our phone and email support team, fielding incoming calls and emails efficiently and effectively.

Salary

Base: $55,000; Bonus/Equity: Not specified; Benefits: Competitive health, dental, and vision benefits, Guardian Hospital Indemnity coverage, Life & LTD, 401(k) matching up to 3%

Skills & Requirements

Must-have

  • Handle inbound calls and emails efficiently
  • Resolve customer issues on first contact
  • Document interactions accurately in Salesforce
  • Provide basic product training to users
  • Maintain professional demeanor and communication skills

Nice-to-have

  • Empower and motivate employees
  • Drive product adoption and usage
  • Adaptable to challenges and quick learning

Key Requirements

  • 1-3 years of customer service experience
  • Ability to handle 30 calls and 20 emails daily
  • Experience with payments technology is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter