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Airbus Defence and Space is seeking a Customer Support Engineer in Telecommunications to provide technical assistance for secure communication networks for public safety clients. The role requires a minimum of five years of experience in IT, networking, or telecommunications, and involves supporting clients both locally and internationally.
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Job Summary
The role involves providing Level 2 technical support for the Tactilon AGNET secure communication platform to major public safety clients.
Candidates will be responsible for incident characterization, escalation to Level 3, and validating effective resolutions with customers.
The position offers a comprehensive benefits package including financial incentives, flexible working arrangements, and access to over 10,000 e-formations.
Matching Summary
Match Score: 75
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Airbus Defence and Space is seeking a Customer Support Engineer in Telecommunications to provide technical assistance for secure communication networks for public safety clients. The role requires a minimum of five years of experience in IT, networking, or telecommunications, and involves supporting clients both locally and internationally.
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Salary
Attractive salary; Profit sharing and participation agreements; Employee stock ownership plan available
Skills & Requirements
Must-have
5 years IT/network experience
Linux and IP network architecture
Virtualization environments (VMware, Kubernetes)
Incident management and ITIL processes
Level 2 technical support delivery
Android OS and web environment management
Nice-to-have
MCX software and PMR networks knowledge
Tetra, Tetrapol, P25 system familiarity
Prometheus/Grafana/Zabbix supervision skills
Security hardening and encryption concepts
Willingness to work on-call rotations
Key Requirements
Minimum 5 years experience in IT, networking, or telecommunications
Fluency in French and technical English proficiency
Eligibility for security clearance (habilitation de sécurité)