Job Summary

• This role is responsible for architecting a global save infrastructure that moves from one-on-one interventions to scalable, program-led motions to protect thousands of accounts.
• The candidate will partner with Data Science teams to identify high-risk cohorts using data-driven triggers and qualitative insights to drive targeted interventions.
• As a founding member opportunity, the successful applicant will have a direct, measurable impact on Salesforce's financial health while defining the next decade of customer success strategy.

Matching Summary

Salary

Base: $143,400 - $261,500 annually; Bonus/Equity: Not specified (incentive for sales roles mentioned); Benefits: Medical, dental, vision, 401(k), paid parental leave, stock purchasing program

Skills & Requirements

Key Requirements

• Bachelor's degree required
• 7+ years in Customer Success or Retention roles
• Experience managing red account programs
• Hands-on experience with Salesforce platform

Work Rights