End Of Lease - Team Lead

Datasciencejobsuk

London, GB
Not specified; not specified; not specified
On-site
End of contract experience
Damage charge assessment skills
Complex escalation handling
This role is responsible for ensuring a smooth, transparent, and fair transition when electric cars are returned

Job Summary

  • This role is responsible for ensuring a smooth, transparent, and fair transition when electric cars are returned.
  • You will lead a team that balances commercial decisions with delivering a 5-star customer experience.
  • The position involves building reporting dashboards to show the Senior Leadership Team performance on cost recovery.

Matching Summary

This role is responsible for ensuring a smooth, transparent, and fair transition when electric cars are returned.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • End of contract experience
  • Damage charge assessment skills
  • Complex escalation handling
  • Commercial decision balancing
  • 5-star customer experience focus

Nice-to-have

  • Dashboard building capabilities
  • Cost recovery process efficiency
  • Senior Leadership Team reporting
  • Fair and transparent transition
  • Fast-paced environment adaptability

Key Requirements

  • 2 days monthly in London office
  • Team leadership experience required
  • Experience with complex escalations

Work Rights

Not specified

Tailored Resume

Cover Letter