Customer Service Representative

BMO

Hanover, Canada
Base: $34,750.00 - $44,900.00; bonus/equity: not s...
Deliver exceptional customer service
Identify customer needs
Handle banking transactions and inquiries
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests, handles transactions, and offers advice on digital self-serve options to enhance the banking experience.
  • Contributes to meeting branch business results and customer experience goals while following risk and compliance procedures.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $44,900.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Deliver exceptional customer service
  • Identify customer needs
  • Handle banking transactions and inquiries
  • Provide financial advice and guidance
  • Collaborate with branch partners
  • Follow risk and compliance policies

Nice-to-have

  • Creative problem-solving
  • Personalized customer experience
  • Proactive customer engagement
  • Continuous improvement mindset

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of personal banking offers
  • Confident use of digital tools and applications
  • Basic knowledge of sales and business banking solutions

Work Rights

Not specified

Tailored Resume

Cover Letter