Customer Service Representative

AmeriVet

United States
Competitive pyy; performance bonuses available; be...
Not specified
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
AmeriVet is seeking a Customer Service Representative to provide exceptional client experiences by managing appointments, answering inquiries, and facilitating communication between clients and the medical team. The role emphasizes compassion, strong communication skills, and proficiency with technology in a fast-paced environment. The company fosters a supportive culture focused on career growth and community impact

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience for pets and families.
  • Responsibilities include managing appointments, triaging inquiries, processing billing, and maintaining accurate patient records within a supportive team environment.
  • AmeriVet offers competitive pay, performance bonuses, 401(k) matching, student loan assistance, and comprehensive health benefits to full-time employees.

Matching Summary

Match Score: 85

AmeriVet is seeking a Customer Service Representative to provide exceptional client experiences by managing appointments, answering inquiries, and facilitating communication between clients and the medical team. The role emphasizes compassion, strong communication skills, and proficiency with technology in a fast-paced environment. The company fosters a supportive culture focused on career growth and community impact.

Salary

Competitive pay; Performance bonuses available; Benefits: Health, dental, vision, life insurance, mental health resources, 401(k) matching, student loan assistance

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Demonstrate empathy with upset clients

Nice-to-have

  • Prior customer service experience in veterinary setting
  • Strong organizational skills in fast-paced environment
  • Ability to lift up to 40 pounds independently
  • Proficiency with practice management software
  • Desire to provide compassionate client-focused service

Key Requirements

  • High school diploma or equivalent work experience required
  • Excellent communication skills required
  • Basic proficiency with technology and scheduling software

Work Rights

Not specified

Tailored Resume

Cover Letter