The role involves providing technical support for applications including web apps, APIs, and batch solutions while investigating data queries
Job Summary
The role involves providing technical support for applications including web apps, APIs, and batch solutions while investigating data queries.
Team members act as the first point of contact for clients, owning SLAs around incidents to ensure timely resolution and escalation.
The company offers extensive benefits including health screening, private medical benefits, a competitive pension scheme, and CARES days for charity work.
Matching Summary
The role involves providing technical support for applications including web apps, APIs, and batch solutions while investigating data queries.
Skills & Requirements
Must-have
Customer software support experience
Incident lifecycle management within SLA
Strong written and verbal communication skills
Nice-to-have
Passion for developing relationships
Self-motivated with excellent problem-solving
Experience in regulated services industry
Key Requirements
Experience within Regulated Services industry
Previous experience in technical support environment