Product Operations Manager, Broadband

T Mobile

Base: $86,400 - $155,900; bonus/equity: 15% corpor...
Hybrid
Identify and resolve operational issues
Monitor and analyze product performance
Drive reliability and quality improvements
The Product Operations Manager rapidly identifies, manages, and resolves customer-facing and Frontline-facing operational issues that impact Internet service availability, performance, or customer experience

Job Summary

  • The Product Operations Manager rapidly identifies, manages, and resolves customer-facing and Frontline-facing operational issues that impact Internet service availability, performance, or customer experience.
  • The role involves monitoring, analyzing, and reporting on product performance, resolving customer-impacting production issues, and driving reliability and quality improvements.
  • At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.

Matching Summary

The Product Operations Manager rapidly identifies, manages, and resolves customer-facing and Frontline-facing operational issues that impact Internet service availability, performance, or customer experience.

Salary

Base: $86,400 - $155,900; Bonus/Equity: 15% Corporate Bonus Target; Benefits: Medical, dental, vision, 401(k), stock grants, PTO, paid holidays, parental leave, tuition assistance, etc.

Skills & Requirements

Must-have

  • Identify and resolve operational issues
  • Monitor and analyze product performance
  • Drive reliability and quality improvements
  • Communicate operational insights to stakeholders
  • Cross-functional issue resolution

Nice-to-have

  • Invest in employee growth
  • Total Rewards package
  • Un-carrier culture

Key Requirements

  • Bachelor’s Degree plus 3 years related experience
  • Experience in technical or wireless industry
  • Channel experience or product/service delivery experience
  • Product management or vendor management experience
  • Legally authorized to work in the United States

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter