V103- Client Success Specialist

Job Duck

Base: 1,060 usd to 1,150 usd pm; bonus/equity: not...
Fully remote
2-3 years client happiness coordinator experience
Microsoft 365 and crm systems proficiency
High emotional intelligence for sensitive conversations
The role involves serving as a consistent point of contact to advocate for client needs and strengthen relationships throughout their journey

Job Summary

  • The role involves serving as a consistent point of contact to advocate for client needs and strengthen relationships throughout their journey.
  • Candidates will conduct structured check-in calls with new, existing, and former clients to assess satisfaction and generate referrals.
  • The position requires maintaining detailed CRM documentation and tracking KPIs related to engagement, retention, and referrals.

Matching Summary

The role involves serving as a consistent point of contact to advocate for client needs and strengthen relationships throughout their journey.

Salary

Base: 1060 USD to 1150 USD per month; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 2-3 years client happiness coordinator experience
  • Microsoft 365 and CRM systems proficiency
  • High emotional intelligence for sensitive conversations

Nice-to-have

  • Legal background preferred
  • Proactive solutions-oriented communication style
  • Strong triage capability and process-driven approach

Key Requirements

  • 2-3 years experience as client happiness coordinator
  • Legal background is a plus
  • Proficiency in Microsoft 365 and CRM systems

Work Rights

Not specified

Tailored Resume

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