Collections And Customer Service Officers Full-time And Part-time – Mortgage Customers | Sydney
Challenger Limited
Sydney, NSW, Australia
On-site
Mortgage collections and hardship management
Customer-focused professional
Contact centre environment experience
This multi-channel role combines empathy, professionalism, and problem-solving to guide customers through financial challenges and help them get back on track
Job Summary
This multi-channel role combines empathy, professionalism, and problem-solving to guide customers through financial challenges and help them get back on track.
You will manage your own portfolio of mortgage accounts with a focus on customer care and compliance, providing tailored hardship and repayment solutions.
Working at Challenger means being part of a diverse, connected team that has fun and loves what they do, with access to exclusive employee benefits and a hybrid work environment.
Matching Summary
This multi-channel role combines empathy, professionalism, and problem-solving to guide customers through financial challenges and help them get back on track.
Skills & Requirements
Must-have
Mortgage collections and hardship management
Customer-focused professional
Contact centre environment experience
Legal, risk, and compliance standards
Microsoft Word and Excel proficiency
Nice-to-have
Empathy and emotional intelligence
Problem-solving and negotiation skills
Building trust quickly
Proactive and compliance-driven approach
Key Requirements
Proven experience in collections, mortgage hardship management or customer service
Knowledge of credit and hardship assessment processes