Claims Handler - Credit Hire

Direct Line Group

Birmingham, United Kingdom
Base: £26,700 to £28,000; bonus/equity: not specif...
On-site
Motor claims experience
Credit hire experience
Repair management experience
Manage credit hire, repair, and liability decisions to deliver brilliant service for customers

Job Summary

  • Manage credit hire, repair, and liability decisions to deliver brilliant service for customers.
  • Investigate claims, validate policy cover, and negotiate fair settlements in a supportive claims team.
  • Hybrid working model with a 50:50 split between home and office, with office-based training.

Matching Summary

Manage credit hire, repair, and liability decisions to deliver brilliant service for customers.

Salary

Base: £26700 to £28000; Bonus/Equity: Not specified; Benefits: 9% employer-contributed pension, 50% off home, motor and pet insurance, free Green Flag breakdown cover, optional Health and Dental insurance, EV car scheme, generous holiday allowance, buy as you earn share scheme, employee discounts and cashback

Skills & Requirements

Must-have

  • Motor claims experience
  • Credit hire experience
  • Repair management experience
  • Strong communication skills
  • Confident decision-making
  • Cost control and negotiation

Nice-to-have

  • Problem-solving skills
  • Investigating information
  • Customer-focused environment
  • Working with multiple systems

Key Requirements

  • Experience in motor claims, credit hire, or repair management required

Work Rights

Not specified

Tailored Resume

Cover Letter