The incumbent is responsible for ensuring the highest levels of service to current and prospective students and parents, determining financial aid eligibility, and assuring compliance with federal and institutional guidelines
Job Summary
The incumbent is responsible for ensuring the highest levels of service to current and prospective students and parents, determining financial aid eligibility, and assuring compliance with federal and institutional guidelines.
This position requires analyzing data to determine financial aid eligibility, counseling students and parents on financial aid programs, and evaluating appeals for award adjustments.
AU offers a competitive benefits package, and employees must deliver services from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
Matching Summary
The incumbent is responsible for ensuring the highest levels of service to current and prospective students and parents, determining financial aid eligibility, and assuring compliance with federal and institutional guidelines.
Salary
$27.00 - $31.00 per hour; Not specified; Not specified
Skills & Requirements
Must-have
Financial aid eligibility determination
Federal and institutional guidelines compliance
Student and parent financial counseling
Needs analysis calculation
Verification of submitted information
Nice-to-have
Serving customers effectively
Prioritizing and organizing tasks
Championing customer needs
Acquiring and analyzing information
Key Requirements
Bachelor's degree or equivalent
3 - 5 years of relevant experience
Associate Degree and 5 years financial aid experience (substitution for BA/BS)