The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments
Job Summary
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
Reporting to the VP of CX Operations, the Principal Program Manager, CX Operations is a high-stakes, high-trust role designed for someone who thrives on ambiguity, moves fast, and can make complex, multi-stakeholder workstreams run flawlessly.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
Salary
Base: $158,400 USD - $237,600 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
CX / Chief Customer Officer Strategic Initiatives
Cross-Functional Stakeholder Management
Executive Readiness preparation
strategy delivery plans
actionable insights
operational excellence
Nice-to-have
sun-drenched optimism and drive
curious minds and courageous collaborators
empathy and shared enthusiasm
passion for customer service
Key Requirements
7+ years experience in business operations / strategy consulting
2+ years experience supporting enterprise-wide programs
Outstanding written, visual representation, and verbal communication skills
Experience defining, designing, and implementing solutions
Strong ability to establish relationships, influence without authority
Outstanding organizational, interpersonal, and negotiation skills