Customer Service Representative

Pet Palace South Charlotte

Charlotte, NC, United States
Base: $13.00-$14.00ph doe; tips: + tips; benefits:...
On-site
Handling phones and customers
Greeting pet parents and vips
Managing check-ins and check-outs
We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP

Job Summary

  • We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP.
  • Responsibilities include welcoming pet parents, answering phones, managing check-ins/check-outs, handling payments, and responding to complaints with patience.
  • Perks include part-time health, mental health, and telehealth benefits, with pay starting at $13-$14.00/hour DOE + tips.

Matching Summary

We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP.

Salary

Base: $13.00-$14.00/hour DOE; Tips: + tips; Benefits: Part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • handling phones and customers
  • greeting pet parents and VIPs
  • managing check-ins and check-outs
  • handling cash and cards
  • responding to complaints professionally

Nice-to-have

  • fluent in human and hound
  • part concierge, part chaos coordinator
  • love pets and people
  • charm of a customer service pro
  • heart of a dog mom or dad

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter