As the Managed Services Team Leader, you will be responsible for leading, motivating and overseeing the day to day management of a team of Managed Service Support Consultants and engineers
Job Summary
As the Managed Services Team Leader, you will be responsible for leading, motivating and overseeing the day to day management of a team of Managed Service Support Consultants and engineers.
This is a very customer focussed, hands-on role where the Team Leader will be expected to handle and resolve customer queries as well as undertake the day to day management aspects that the post requires.
The ideal candidate will be able encourage effective team working by seeking input from team members and will support team members (technically and operationally) in achieving continuous improvement by encouraging ideas and recommendations for procedural, operational and system improvements.
Matching Summary
As the Managed Services Team Leader, you will be responsible for leading, motivating and overseeing the day to day management of a team of Managed Service Support Consultants and engineers.
Skills & Requirements
Must-have
leading and motivating teams
SLA-driven service delivery
customer-focused technical support
resolving managed service inquiries
continuous improvement initiatives
Nice-to-have
encouraging team working
supporting team members technically
handling challenging customer issues
ISP environment experience
Key Requirements
Proven experience in customer service/technical support