Base: £32,240 - £40,300 py; bonus/equity: not spec...
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Customer service environment experience
Dcc skills preferred
Vulnerable customer experience in call centre
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Avangrid is seeking a Customer Service Coach for their Glasgow headquarters, responsible for developing and delivering customer service training programs. The role involves training new staff, upskilling existing agents, and ensuring compliance with customer service guidelines, particularly around supporting vulnerable customers.
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Job Summary
The Team Coach is responsible for the development and deployment of customer service training to upskill staff and ensure capability during extreme weather events.
Candidates must have previous experience working in a customer service environment with specific knowledge of DCC skills and vulnerable customer processes.
The role offers a competitive salary, double-matched pension contributions up to 10%, and extensive benefits including healthcare, life assurance, and technology vouchers.
Matching Summary
Match Score: 75
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Avangrid is seeking a Customer Service Coach for their Glasgow headquarters, responsible for developing and delivering customer service training programs. The role involves training new staff, upskilling existing agents, and ensuring compliance with customer service guidelines, particularly around supporting vulnerable customers.
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Salary
Base: £32,240 - £40,300 per annum; Bonus/Equity: Not specified; Benefits: Pension match up to 10%; 36 days annual leave; Share Schemes; Healthcare options
Skills & Requirements
Must-have
Customer service environment experience
DCC skills preferred
Vulnerable customer experience in call centre
Excellent communication and interpersonal skills
Ability to deliver training in classroom setting
Nice-to-have
Knowledge of complaint handling and resolution
Excited about delivering exceptional service
Demonstrated excellent attitude to current role
Ability to work on own initiative
Experience with Faults and Emergency calls
Key Requirements
DCC Customer service experience
Vulnerable customer experience in a call centre environment
Excellent communication and interpersonal skills
Work Rights
Must be eligible to work in the UK; non-citizens subject to immigration requirements