White Glove Oem Account Manager

ABB Inc

San Pedro, Monterrey, Mexico
Onsite
Lead sales operations team
Manage customer journey from inquiry to delivery
Monitor backlog proactively
This role empowers you to lead a team in delivering exceptional customer experiences across the complete customer journey

Job Summary

  • This role empowers you to lead a team in delivering exceptional customer experiences across the complete customer journey.
  • You will be responsible for monitoring backlogs, resolving customer issues, and ensuring alignment with ABB quality standards.
  • The position requires balancing quality, volume, and on-time delivery while fostering long-term relationships with customers.

Matching Summary

This role empowers you to lead a team in delivering exceptional customer experiences across the complete customer journey.

Skills & Requirements

Must-have

  • Lead sales operations team
  • Manage customer journey from inquiry to delivery
  • Monitor backlog proactively
  • Coordinate internal stakeholders
  • Ensure on-time delivery

Nice-to-have

  • Strong leadership capabilities
  • Deep operational knowledge
  • Continuous improvement mindset
  • Collaborative team dynamics
  • Process optimization skills

Key Requirements

  • Bachelor's degree in Business Administration or Engineering
  • 6+ years of experience in manufacturing and operations
  • Beginner to moderate proficiency in English
  • Experience with SAP, Sequel, Excel, PowerPoint, or PowerBI

Work Rights

Not specified

Tailored Resume

Cover Letter