The Client Delivery Executive is responsible for ensuring services are delivered in line with contractual commitments, service levels, governance requirements, and financial targets
Job Summary
The Client Delivery Executive is responsible for ensuring services are delivered in line with contractual commitments, service levels, governance requirements, and financial targets.
This role combines operational leadership, account governance, and P&L discipline with clear accountability for Service Desk performance, margin protection, and continuous improvement.
Unisys is committed to equal opportunity employment and provides accommodations for applicants requiring assistance.
Matching Summary
The Client Delivery Executive is responsible for ensuring services are delivered in line with contractual commitments, service levels, governance requirements, and financial targets.
Skills & Requirements
Must-have
Service Desk operations management
ITSM process knowledge
Account governance and financial performance
Service performance reporting
P&L and cost control
Client communication and reporting
Nice-to-have
Operational leadership
Continuous improvement mindset
Matrix environment collaboration
Outcomes-focused communication
Key Requirements
NV2 Security Clearance
Experience managing Service Desk or IT service delivery
Experience in managed services or government environment