The Senior Customer Care Leader plays a pivotal role in leading and empowering frontline customer care teams to deliver consistent, high-quality and compliant service, particularly for high-value and national customers
Job Summary
The Senior Customer Care Leader plays a pivotal role in leading and empowering frontline customer care teams to deliver consistent, high-quality and compliant service, particularly for high-value and national customers.
This is a 6-month fixed term contract opportunity covering maternity leave, offering a great chance to step into a senior leadership role and make a meaningful impact within our Customer Care function.
Cleanaway offers an attractive salary package, career development opportunities, paid parental leave, and a range of company benefits including an annual employee share plan, novated leasing, and discounts on private health insurance.
Matching Summary
The Senior Customer Care Leader plays a pivotal role in leading and empowering frontline customer care teams to deliver consistent, high-quality and compliant service, particularly for high-value and national customers.
Skills & Requirements
Must-have
Frontline customer service leadership
Coaching and performance management
Complaint resolution expertise
CRM systems experience
Service delivery and governance adherence
Workload planning and prioritisation
Nice-to-have
Continuous improvement mindset
Strong communication skills
Commercial awareness
Values-driven team culture
Change management support
Key Requirements
Experience leading frontline customer service teams
Proficiency with CRM systems such as Salesforce
Strong coaching and complaint resolution skills
Ability to manage competing priorities
Experience supporting system or process change adoption