Asst Dir, It Service Operations

University of Rochester

Brighton, New York, United States of America
Base: $108,483.00 - $162,725.00; bonus/equity: not...
Oversee itil practices implementation
Manage midsize to large it team
Develop business continuity strategies
The role serves as the secondary accountable leader for Technology and IT Operations within the University of Rochester community

Job Summary

  • The role serves as the secondary accountable leader for Technology and IT Operations within the University of Rochester community.
  • Candidates will oversee strategy, governing, and monitoring of Key ITIL practices including Asset Management, Change Enablement, and Disaster Recovery.
  • This position requires managing a midsize to large team while ensuring 24/7 services and maintaining enterprise-level stability.

Matching Summary

The role serves as the secondary accountable leader for Technology and IT Operations within the University of Rochester community.

Salary

Base: $108,483.00 - $162,725.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Oversee ITIL practices implementation
  • Manage midsize to large IT team
  • Develop business continuity strategies
  • Responsible for operating budget management
  • Serve as key escalation point

Nice-to-have

  • Experience in academic medical center
  • Ability to discuss technical info with executives
  • Strong follow-through on multiple initiatives
  • Champion for continuous improvement culture
  • Model inclusive and welcoming values

Key Requirements

  • Bachelor's Degree in IT, Engineering, or Business Administration
  • 3 years progressive supervisory experience in technology environment
  • Experience in academic medical center preferred

Work Rights

Not specified

Tailored Resume

Cover Letter