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Tines is seeking a Customer Success Engineer II to support customers in utilizing their intelligent workflow platform. The role involves technical expertise, onboarding assistance, and collaboration across teams to enhance customer experiences while promoting automation.
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Job Summary
As a key member of our global Customer Success organization, the Customer Success Engineer II acts as a strong technical expert at Tines and helps customers understand the value of workflow automation across their organization and how to use Tines to realize that value.
Your role will allow you to work closely alongside customers as they onboard and expand their use cases of Tines.
Our CSE's work closely with teams across our organization (Product, Design, Engineering, Sales, and Marketing) to ensure we are building the correct roadmap to support our customers' needs.
Matching Summary
Match Score: 75
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Tines is seeking a Customer Success Engineer II to support customers in utilizing their intelligent workflow platform. The role involves technical expertise, onboarding assistance, and collaboration across teams to enhance customer experiences while promoting automation.
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Salary
$140K-150K
Skills & Requirements
Must-have
Design and develop automation stories
Connect tools using APIs
Educate customers on automation use cases
Advise on best practices
Partner with Customer Success Managers
Nice-to-have
Passion for customer support
Curiosity to learn new technologies
Input to shape processes
Fluency in Spanish preferred
Key Requirements
5+ years technical customer support experience
Experience reading API docs
Degree in computer science or programming/scripting experience