Getz Healthcare is seeking a Customer Service Leader to transform its customer service function in the Philippines into a strategic, customer-centric organization. The ideal candidate should have extensive leadership experience in customer service, particularly within the healthcare or pharmaceuticals sector, and possess a strong vision for enhancing customer engagement
Job Summary
This role leads the strategic transformation of the customer service function from transactional processing to a proactive, value-driven organization.
The leader will establish service performance metrics like NPS and CSAT while streamlining processes through automation and technology.
Responsibilities include building a high-performing team through mentorship and implementing best practices in customer journey mapping.
Matching Summary
Match Score: 85
Getz Healthcare is seeking a Customer Service Leader to transform its customer service function in the Philippines into a strategic, customer-centric organization. The ideal candidate should have extensive leadership experience in customer service, particularly within the healthcare or pharmaceuticals sector, and possess a strong vision for enhancing customer engagement.
Skills & Requirements
Must-have
8-10 years customer service leadership experience
Healthcare or pharmaceutical industry background
CRM, ticketing systems, and analytics tools
Change management and organizational transformation
NPS, CSAT, and service performance metrics
Nice-to-have
Master's degree in Business or Healthcare Management
Visionary leadership for cultural change
Empathy and consultative communication training
Passion for service excellence
Resilience in fast-paced regulated environments
Key Requirements
Bachelor's Degree in Business or Healthcare Management
Minimum 8-10 years of leadership experience
Proven track record in healthcare/pharma transformation