Base: $2,000 to $2,300 monthly; bonus/equity: not ...
In-person
Handle inbound and outbound calls
Verify caller identity and authorization
Manage difficult or confrontational callers
CONNECT CENTRE PTE. LTD. is seeking a Call Centre Agent to manage inbound and outbound calls while providing accurate information and support in a customer-focused environment. The ideal candidate will have at least one year of call center experience and strong communication skills, handling various inquiries and feedback professionally
Job Summary
The role involves handling inbound and outbound calls related to stakeholder matters, visit bookings, and general enquiries.
Candidates must verify caller identity and authorisation before releasing any controlled information while maintaining strict confidentiality.
The position offers training provided and requires adherence to specific working hours including Saturday mornings.
Matching Summary
Match Score: 75
CONNECT CENTRE PTE. LTD. is seeking a Call Centre Agent to manage inbound and outbound calls while providing accurate information and support in a customer-focused environment. The ideal candidate will have at least one year of call center experience and strong communication skills, handling various inquiries and feedback professionally.
Salary
Base: $2,000 to $2,300 monthly; Bonus/Equity: Not specified; Benefits: Training provided
Skills & Requirements
Must-have
Handle inbound and outbound calls
Verify caller identity and authorization
Manage difficult or confrontational callers
Adhere to service level standards
Maintain strict confidentiality
Nice-to-have
Experience in a call centre setting
Proficient in Microsoft Office applications
Ability to handle stress extremely well
Professional and empathetic communication style
Key Requirements
Minimum GCE'O' level qualification
1 year experience in a call centre setting (advantageous)