Guest Relations Manager

Four Seasons

Hangzhou, China
On-site
Manage front desk staff
Coordinate guest arrivals and departures
Resolve guest complaints
Four Seasons is seeking a Guest Relations Manager for its location in Hangzhou, China. The role focuses on managing front desk operations, ensuring guest satisfaction, and maintaining high service standards in a luxury hospitality environment

Job Summary

  • Manages the staff at the Front Desk, including interviewing, training, scheduling, performance evaluations, and discipline.
  • Coordinates arrivals, departures, and billing with other departments, resolves discrepancies, and ensures proper handling of special guests.
  • Resolves customer complaints, handles guest interactions with professionalism, and ensures guest satisfaction during check-in and check-out.

Matching Summary

Match Score: 85

Four Seasons is seeking a Guest Relations Manager for its location in Hangzhou, China. The role focuses on managing front desk operations, ensuring guest satisfaction, and maintaining high service standards in a luxury hospitality environment.

Skills & Requirements

Must-have

  • Manage Front Desk Staff
  • Coordinate guest arrivals and departures
  • Resolve guest complaints
  • Handle guest safety and security
  • Perform Night Audit duties

Nice-to-have

  • Genuine heart and luxury service
  • Create lasting impressions
  • Connect with people and world

Key Requirements

  • Minimum two years in current role or four years' front desk experience in a senior position
  • Ability to read and write in English
  • Foreign language proficiency is a plus

Work Rights

Not specified

Tailored Resume

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