Associate, Payroll Client Services - Sat- Wed - Amer

Bittensormarketcap

Americas
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Remote
Payroll customer service experience
Robust understanding of regulatory requirements
Exceeding customer expectations
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • robust understanding of regulatory requirements
  • exceeding customer expectations
  • Zendesk, Slack, and Notion experience
  • collaborative team environment
  • Saturday to Wednesday schedule

Nice-to-have

  • ambitious problems
  • future focused work culture
  • continuous learning and career development

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Superior written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter