Senior Technical Support Engineer

Boston Dynamics

Waltham, MA, USA
Base: $88,603 to $121,830 annually; bonus/equity: ...
Troubleshooting complex electro/mechanical equipment
Diagnosing robot log data
Python and c++ sdk support
You will provide technical support to customers and internal teams for a sophisticated robot ecosystem, diagnosing and troubleshooting complex issues

Job Summary

  • You will provide technical support to customers and internal teams for a sophisticated robot ecosystem, diagnosing and troubleshooting complex issues.
  • You will act as the voice of Boston Dynamics, representing technical expertise and escalating customer needs and feature requests to development teams.
  • Boston Dynamics offers a generous benefits package including medical, dental, vision, 401(k), paid time off, and an annual bonus structure.

Matching Summary

You will provide technical support to customers and internal teams for a sophisticated robot ecosystem, diagnosing and troubleshooting complex issues.

Salary

Base: $88,603 to $121,830 annually; Bonus/Equity: annual bonus structure; Benefits: medical, dental, vision, 401(k), paid time off

Skills & Requirements

Must-have

  • Troubleshooting complex electro/mechanical equipment
  • Diagnosing robot log data
  • Python and C++ SDK support
  • Customer-facing technical role
  • Autonomous behaviors support

Nice-to-have

  • Take-charge problem solver
  • Positive customer service attitude
  • Quick learner and knowledge seeker
  • Team player across functions

Key Requirements

  • Bachelor degree or higher in Engineering/Computer Science
  • 3+ years customer facing technical role
  • Proficiency in Python/C++
  • Eligible to work in the United States

Work Rights

Eligible to work in the United States

Tailored Resume

Cover Letter