Advisory Project Manager

Ricoh

Boulder, CO, United States
Base: $98,000-$115,000; bonus/equity: no sign-on b...
Hybrid
Lead project teams through lifecycle phases
Translate customer requirements into plans
Manage escalations and restore satisfaction
Ricoh is seeking an Advisory Project Manager in Boulder, CO to lead project teams on various sizes of projects while ensuring customer satisfaction and managing escalations. The ideal candidate will have strong project management skills, customer advocacy experience, and the ability to work in a fast-paced environment

Job Summary

  • This role leads project teams on complex small projects or significant segments of large projects to achieve customer acceptance.
  • The position acts as the primary customer advocate during escalations and partners with sales and service representatives to resolve issues.
  • Ricoh offers a comprehensive benefits package including medical insurance, 401K contributions, and tuition assistance programs.

Matching Summary

Match Score: 85

Ricoh is seeking an Advisory Project Manager in Boulder, CO to lead project teams on various sizes of projects while ensuring customer satisfaction and managing escalations. The ideal candidate will have strong project management skills, customer advocacy experience, and the ability to work in a fast-paced environment.

Salary

Base: $98,000-$115,000; Bonus/Equity: No sign-on bonus; Benefits: Medical, dental, 401K, HSA, FSA, tuition assistance

Skills & Requirements

Must-have

  • Lead project teams through lifecycle phases
  • Translate customer requirements into plans
  • Manage escalations and restore satisfaction
  • Facilitate solution assurance reviews
  • Perform root cause analysis on complaints

Nice-to-have

  • Global knowledge sharing initiatives participation
  • Fast-paced high visibility environment adaptability
  • Strong cross-functional collaboration skills
  • Proactive installation complaint management
  • Data-driven process improvement mindset

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 2 years customer support experience
  • Minimum 2 years project management experience
  • Preferred certification in project management
  • Printing industry experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter