Base: $40,000 - $80,000 usd; bonus/equity: may be ...
On-site
Troubleshoot hardware, software, and cloud infrastructure
Manage support tickets and documentation
Provide first-line technical support for connectivity and access
Nscaleoperationsukltd is seeking a Support Desk Analyst to provide technical support to internal teams and customers, focusing on resolving issues related to hardware, software, and cloud infrastructure. The role requires strong troubleshooting skills and excellent communication abilities, with a commitment to maintaining high service standards in a fast-paced environment
Job Summary
Nscale is seeking a Support Desk Analyst to provide first and second-line technical support to both internal teams and external customers.
You will play a critical role in maintaining operational continuity and delivering a high-quality support experience in a fast-paced, high-growth AI infrastructure environment.
At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact.
Matching Summary
Match Score: 85
Nscaleoperationsukltd is seeking a Support Desk Analyst to provide technical support to internal teams and customers, focusing on resolving issues related to hardware, software, and cloud infrastructure. The role requires strong troubleshooting skills and excellent communication abilities, with a commitment to maintaining high service standards in a fast-paced environment.
Salary
Base: $40,000 - $80,000 USD; Bonus/Equity: May be eligible for bonus, equity; Benefits: Competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation
Skills & Requirements
Must-have
Troubleshoot hardware, software, and cloud infrastructure
Manage support tickets and documentation
Provide first-line technical support for connectivity and access
Collaborate with IT and Engineering teams
Identify systemic issues and recurring problems
Nice-to-have
Experience in a startup or scale-up environment
Familiarity with cloud platforms
Exposure to GPU infrastructure or AI/ML
Understanding of IT Service Management (ITIL)
Key Requirements
1-3 years of experience in technical support
Strong troubleshooting and analytical problem-solving skills