Provides exceptional service to Information Technology customers by maintaining a central point where customers can report problems, ask questions, seek resolution, and obtain status of requests
Job Summary
Provides exceptional service to Information Technology customers by maintaining a central point where customers can report problems, ask questions, seek resolution, and obtain status of requests.
Assists as a technical resource in a project environment and provides daily desk side support to customers.
Develops, researches, maintains, and documents support actions into an ITIL based trouble-ticketing application in an enterprise environment compliant with SLAs and ITIL practices.
Matching Summary
Provides exceptional service to Information Technology customers by maintaining a central point where customers can report problems, ask questions, seek resolution, and obtain status of requests.